B
Bachelor’s degree
- Length
- 120 credit hours, normally 40 courses of three credit hours, including a graduation project.
- Entry
- A secondary school certificate or its equivalent, and documented work experience in the field.
- Status
- In preparation
- Levels
- Bachelor's · Master's
- Credit hours
- 120 / 36
- Delivery
- Fully online
- Experience
- Assessed course by course
- Status
- In preparation
Overview
About the program
For hotel, travel and events staff moving into management. The program covers operations, service quality and the commercial side of hospitality.
The Hospitality and Tourism Management program is designed for people who already work in the field. It covers hotel operations, food and beverage management, tourism planning, service quality, revenue management, and ends with events management.
Like every Madison program, it is built for working adults. Courses you already master through your work are tested and recorded with a grade; the rest you study online, at your own pace, with tasks carried out in your own workplace.
In preparation. This program is not open for enrollment yet. It opens when its curriculum and courses are in place on the learning platform.
Outcomes
What you will be able to do
- 01Hotel operationsExplain the core ideas of hotel operations and use them to read real situations at work.
- 02Food and beverage managementAnalyse a real problem in food and beverage management and recommend a course of action backed by evidence.
- 03Tourism planningApply the methods of tourism planning in your own organization and measure the result.
- 04Service qualityPlan and lead work in service quality, and document your decisions to a professional standard.
- 05Revenue managementEvaluate current practice in revenue management against recognised standards and propose improvements.
- 06Events managementAdvise colleagues and managers on events management in clear, well-structured writing.
Curriculum
What you will study
The main areas of the curriculum. Your personal study plan lists the exact courses, their credit hours and those you may claim through assessment.
- 01Hotel operationsFront office, housekeeping and the systems that run a hotel day to day.Core area
- 02Food and beverage managementMenu planning, cost control, hygiene and service in restaurants and catering.Core area
- 03Tourism planningDestination development, visitor management and sustainable tourism.Core area
- 04Service qualityMeasuring and improving the guest experience, from standards to complaint recovery.Core area
- 05Revenue managementPricing, forecasting and distribution channels that maximise revenue per room or seat.Core area
- 06Events managementPlanning, budgeting and delivering conferences, exhibitions and events safely.Core area
Levels
Levels, length and entry
M
Master’s degree
- Length
- 36 credit hours, 12 courses, including an applied project drawn from your own workplace.
- Entry
- A bachelor’s degree or its equivalent, and professional experience related to the program.
- Status
- In preparation
Your experience
How your experience counts
- 01
Send your record
Your CV, certificates and evidence of work are mapped to the courses of this program.
- 02
Sit the course tests
Each course you claim is tested on its own. A pass is recorded on your transcript with its grade.
- 03
Study the rest
The remaining courses become your personal plan, with an expected end date in writing.
Professional titles
The field, by title
Beside the degree, this field is planned as a professional credential, with the title written before it. A title is not a degree. How titles work.
- 01Expert in Hospitality and Tourism ManagementFor people who have practiced Hospitality and Tourism Management for years and want their competence assessed and recorded.
- 02Consultant in Hospitality and Tourism ManagementFor experienced people who advise organizations on Hospitality and Tourism Management.
- 03Trainer in Hospitality and Tourism ManagementFor experienced people who teach or coach others in Hospitality and Tourism Management at work.
- 04Diploma in Hospitality and Tourism ManagementA focused credential in Hospitality and Tourism Management, based on assessed knowledge and evidence of practice.
In preparation. No title is open yet; the requirements are published when it opens.
Careers
Where this program is used
- Hotel manager
- Front office manager
- Tour operations manager
- Events manager
Roles this program relates to. A degree supports a career; it does not guarantee a position, and each employer sets its own requirements.